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Feedback
Player ID
Feedback type
Select Issue Type
Successful recharge, but in-game items not delivered
Appeal for account ban
Feedback on abnormal issues
Reporting violations committed by other players
Suggestions for game features
Submit the user behavior documents
Other issues
Payment Information
Payment Info #1
Payment Time
Payment Amount
Order Number
How to find order number
Issue Time
Occurrence Time
Device Model
e.g., iPhone 13, Samsung S21
Incident Time
Reported Player ID
Use "," to separate multiple IDs
Issue Time
Upload Document 1: Scanned copy of the "User Behavior Commitment Letter"
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Please ensure the document is truthfully completed and all content is clearly legible.
Upload Document 2: Photo of yourself holding the "User Behavior Commitment Letter"
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Please ensure the photo clearly shows your face,both your face and the content of the Commitment Letter are fully visible.
Upload Document 3: Scanned copies of both sides of your ID card
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Please ensure the copies are of your valid government-issued ID,all text and details on the ID are clearly legible.
Issue Description
Email
Upload Screenshots/Videos
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Submit