How can I change my nickname?

If you want to change your nickname, you can click your current nickname on the "Personal Information" page, input a new nickname, then return and it will change automatically.

How to register an account?

When entering game, you can choose to play as a guest, login with Sohoo Poker or Facebook. If you choose to create a guest account then this account will be bound to your device. If your device is lost, damaged, the operating system of your device is reinstalled or a system error occurs, your guest account will be lost. We strongly recommend that you use your email address or Facebook account to register our game. After registering with email or Facebook, you can be sure that your game progress will be saved. Please note that a password is required when registering an account with email. If you provide a wrong email address, you won't be able to reset your password if you forget it.

What should I do if I lost my account?

If you forget your password, please click "Forgot Your Password?" on the login interface and fill in the information as required.

How can I find my ID?

You can see your ID on the "Personal Information" page, ID is a series of numbers and displayed under your nickname.

How to switch to another account?

If you want to switch your account, please click "settings" - "Logout", then you can go back to the login interface.


What should I do if I do not get chips after purchasing in store?

1. Please confirm if you have been charged. If there is no charge, please check the network environment, wipe cache and try again. If it still fails, please send a screenshot of the error to the customer service via FB or portal.

2. If you have already been charged, please confirm your payment channel first, then check your email and confirm if you have received the mail, which informs you that your order has been done successfully.

Why can't I purchase chips in store?

Your network or device settings can sometimes cause errors when you open the store. Please check if the store is loaded completely. If not, please provide our ID, country and city, network environment(4G or WI-FI), device model and system model to our customer service to get a solution from us.',

Can I play this game with real money?

For all functions in this game you use only virtual currencies. So you can't win real money in this game. Also, these virtual currencies cannot be exchanged for real money.


How to get free chips?

1. Spin the Lucky Wheel. 

2. Watch ads video in store.

3. Level up.

4. Receive gifts from friends.

5. Invite new players to game.

Where can I find game rules?

You can find them by clicking "?" button on the start interface of each game.

Why I am charged when joining the table?

Your chips are not disappeared. We deduct a fixed but arbitrary bet called a blind. When you change the table or join the table, we will deduct some of the chips from your balance as a blind.

How to add friends?

You can add players who have recently played together with on the "Friends"-"Recent" interface.


System configuration requirements:

IOS 10.0 or above, Android 5.1 or above

What should I do if there is a problem with the network connection?

Our game is online and requires a stable Internet connection. If you have frequent problems of bad network connection in the game, please check if your network connection is stable. We strongly recommend that you play the game with a stable WI-FI or mobile network.

What should I do if the game crashes?

1. First please try to wipe cache. 

2. If the issue is not resolved, please check the network connection.

3. If the problem is still not resolved, please try redownloading the game. If all the ways above does not solve your problem, pleaserecord your mobile phone model, system model,country, mobile phone configuration, then go to the portal or FB to contact our customer service,we will help you to solve the problem as quickly as possible.